Frequently asked questions.

Quick answers about Proforall and about choosing security in Malaysia. Follow any link for the full explanation.

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How much does a guard cost per month?
✓Wages + overtime + EPF/SOCSO + supervision — not just the minimum wage.
Are you KDN-licensed & insured?
Our Services
Costs & Pricing
Compliance
Technology
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All About Proforall Our Services Choosing a Provider Costs & Pricing Compliance & Licensing Technology Careers
About Proforall
Is Proforall a licensed security company?
Yes — KDN-licensed under the Private Agencies Act 1971, a PIKM member, MOF-registered, and fully insured.
About →
Where is Proforall located and where do you operate?
HQ in Shah Alam, Selangor, with branches in Negeri Sembilan, Melaka, Penang, Perak, and Johor — serving clients nationwide.
Contact →
Is Proforall insured?
Yes — including public liability, personal accident, and professional indemnity cover.
About →
How is Proforall different from a traditional security company?
We manage security — trained officers, in-house technology (RTPS, CMS), governance, and transparent reporting — rather than simply supplying guards.
About →
Are you ISO certified?
We operate a quality management system aligned to ISO 9001:2015 principles and are working towards formal certification.
About →
How quickly can you deploy guards to a new site?
We run a structured one-month mobilisation ("take-off") programme to deploy and prepare the right team for your site, which we can customise to your requirements and agree with you during planning meetings.
Contact →
How do I request a security assessment or quote?
Use the contact form, or call/WhatsApp us — we respond within one business day.
Contact →
Our Services
What services does Proforall provide?
Manned guarding, 24/7 monitoring, in-house security technology, and consulting — organised around outcomes.
Solutions →
Do you provide both local and Nepalese guards?
Yes — trained, licensed local Security Officers and Nepalese guards.
Solutions →
Do you offer armed and unarmed guards?
Yes — static, armed and unarmed Security Officers.
Solutions →
Do you provide event or function security?
Yes — with trained backup officers and operations staff.
Solutions →
Do you offer VIP escort, bodyguard, and K-9 units?
Yes — VIP escort and bodyguard services, and canine (K-9) units.
Solutions →
Do you provide 24/7 monitoring and a control centre?
Yes — our Central Monitoring Station (CMS) operates 24/7, coordinating patrols and response.
Technology →
Do you offer security consulting and risk assessments?
Yes — risk assessments, surveys and audits, SOP development, crisis management, and private investigation.
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Which industries do you serve?
Manufacturing, corporate, logistics, retail & shopping malls, automotive, residential, construction, education, and healthcare.
Industries →
Choosing a Provider
What should I look for when choosing a security company?
Verify licence, insurance, real management, technology, training, and transparent pricing.
Read: How to Choose a Security Company →
What's the most important question to ask a provider?
Whether they're KDN-licensed and can prove it — then how they pay and roster guards lawfully.
Read: 7 Questions to Ask →
How do I verify a company's KDN licence?
Ask for the licence number and check it on the Ministry of Home Affairs' published list.
Read: How to Choose a Security Company →
Costs & Pricing
How much does a security guard cost per month in Malaysia?
Wages alone are about RM2,975 for a 12-hour shift (RM1,700 basic + ~RM1,275 overtime), before statutory and other costs.
Read: What Drives Security Guard Cost →
Why isn't the RM1,700 minimum wage the full cost?
It covers 8 hours; the extra 4 hours of a 12-hour shift are paid overtime by law.
Read: What Drives Security Guard Cost →
Why are some security quotes so much cheaper than others?
Usually because corners are cut — unpaid overtime, no insurance, or no supervision.
Read: What Drives Security Guard Cost →
How is a guard's overtime calculated?
Monthly wage ÷ 26 ÷ 8 × 1.5 per OT hour, capped at 104 overtime hours a month.
Read: What Drives Security Guard Cost →
Compliance & Licensing
Must a security company be licensed in Malaysia?
Yes — under the Private Agencies Act 1971, licensed by the Ministry of Home Affairs (KDN).
Read: How to Choose a Security Company →
What's the maximum overtime a guard can legally work?
104 hours per month, with total hours capped at 12 per day.
Read: What Drives Security Guard Cost →
Why do electronics factories and RBA sites cost more to secure?
The RBA Code caps hours at 60/week with one day off in seven, needing more relief guards — and your contractor's guards count in your audit.
Read: What Drives Security Guard Cost →
Technology
What technology should a good security company use?
Real-time patrol verification (GPS/RTPS), central monitoring, and digital reporting.
Technology →
Does Proforall build its own technology?
Yes — our in-house team builds and customises our systems to each client.
Technology →
What is a Central Monitoring Station (CMS)?
A 24/7 hub that coordinates patrols and responds to incidents in real time.
Technology →
Careers
Is Proforall hiring?
We welcome applications for officer, supervisor, operations, monitoring, technology, and admin roles.
Careers →
How do I apply for a job at Proforall?
Apply online via the form, or email your CV with the position in the subject line.
Careers →
What do you look for in candidates?
Integrity, reliability, discipline, and a willingness to learn; some roles need a licence, medical fitness, and clearance.
Careers →
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